Damage is just the start. Downtime is the real cost.
When water, fire or mould damage closes your site, the cost is measured in days not trading. We attend within an hour to stabilise the site, stop secondary damage spreading and get affected areas operating again.
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COMMERCIAL PROPERTIES · DIRECT APPOINTMENTS · BROKER INTRODUCTIONS
Property damage doesn't just damage property.
An incident that looks contained on day one rarely stays that way. Water travels through cavities and subfloors. Smoke residue settles into stock, ductwork and soft surfaces. Untreated moisture becomes a mould problem within 24 to 48 hours — and a mould problem brings occupancy, health and compliance obligations the original incident never had.
Meanwhile the operation carries the cost:
- Floors, rooms or trading areas taken offline
- Staff unable to occupy part of the building
- Stock, equipment or cold storage at risk
- Tenants, guests or customers displaced
- Deliveries, service or production interrupted
- Questions from head office that need answers today
The restoration invoice is usually the smallest number in that list.
It's rarely the damage that costs you. It's the delay.
Across commercial sites, the same three things cost operators the most time:
Nobody is certain who can authorise a call-out.
The incident happens after hours, the person on site isn't sure what they can commit to, and hours are lost waiting on a decision.
The contractor who attends isn't built for a commercial site.
They can't scale to the floor area, can't work around trading hours, don't hold the compliance documentation the site requires, and can't produce a record anyone downstream can use.
The documentation is thin.
Whatever comes next — an insurance claim, an internal cost recovery, a landlord or tenant conversation — is harder than it needed to be, because nobody recorded the condition properly on day one.
All three are solvable before an incident. Almost none of them are solvable during one.
One point of contact through the recovery.
- 01
Attendance and make-safe
Crew dispatched and on site. Source isolated, affected areas contained, immediate risks addressed.
- 02
Assessment and recording
Moisture mapped, full photographic record taken before anything is moved or removed.
- 03
Scope and cost
You receive the scope of works and an indicative cost early, while you still have options, not at the end.
- 04
Water extraction and structural drying
Water removed, hidden moisture investigated, drying monitored and logged across all affected materials.
- 05
Fire, smoke and mould restoration
Contamination, affected materials and specialist cleaning managed within one coordinated scope.
- 06
Trades and reinstatement
Plumbing, electrical, painting and cabinetry coordinated by us, within the agreed scope. One contract, one contact.
- 07
Reporting throughout
Daily drying logs, equipment records, photographic progress and updates to whoever needs them.
Work is staged around your trading hours wherever site conditions allow.
Whether you claim is a separate decision. We document it either way.
Commercial excesses are large. On a meaningful share of the incidents we attend, the cost of the works sits close to — or below — the site's excess. In those cases, lodging a claim can cost the business more than the work itself, before any effect on the next renewal is considered.
That decision belongs to you and your broker. Our job is to make sure you can make it properly:
Scope and cost early
So the decision is an informed one.
Documentation prepared to insurance standard from the first hour
Whether a claim is lodged or not.
A complete file either way
Usable for a claim, an internal cost recovery, a landlord or tenant discussion, or nothing at all.
If a claim is the right path, your insurer, adjuster and builder receive a file already in the format they work in. If it isn't, you've lost nothing by having it.
Experience in operating commercial environments.
Backed by the industry bodies that set the bar.
For insurance brokers: the contact you give your commercial clients.
When a client calls about property damage, you're the first call — and you stay answerable for the outcome while the claim moves through insurers, assessors, adjusters, builders and restorers you don't directly control.
We're not asking to replace any part of that process. We're asking to be the name at the front of it.
For your client
A restoration team on site within 2–3 hours, damage stopped before it compounds, documentation prepared to insurance standard from the first hour.
For you
A client back operating faster, and a file that doesn't create problems later in the claim.
With the client's authority, we coordinate updates with everyone involved in the recovery.
We register your commercial clients' sites at no cost, and we pay no referral fees to anyone. This is a service you extend to your clients, not an arrangement between us.
Discuss support for your clientsPractical answers before you need us.
Make the next incident easier to manage.
Tell us about your business or the clients you support. We'll discuss your requirements, our coverage and the next step.