Damage is just the start. Downtime is the real cost.
When water, fire or mould damage closes part of your site, the cost is measured in days not trading. We answer immediately, and dispatch a crew straight away to stabilise the site and stop the damage spreading.
Incident happening now?Call 1300 220 420
Property damage doesn't just damage property.
An incident that looks contained on day one rarely stays that way. Water travels through cavities and subfloors. Smoke residue settles into stock, ductwork and soft surfaces. Untreated moisture becomes a mould problem within 24 to 48 hours — and a mould problem brings occupancy, health and compliance obligations the original incident never had.
Meanwhile the operation carries the cost:
- Floors, rooms or trading areas taken offline
- Staff unable to occupy part of the building
- Stock, equipment or cold storage at risk
- Tenants, guests or customers displaced
- Deliveries, service or production interrupted
- Questions from head office that need answers today
It's rarely the damage that costs you. It's the delay.
Experience in operating commercial environments.
One point of contact through the recovery.
- 01
Attendance and make-safe
Crew dispatched and on site. Source isolated, affected areas contained, immediate risks addressed.
- 02
Assessment and recording
Moisture mapped, full photographic record taken before anything is moved or removed.
- 03
Scope and cost
You receive the scope of works and an indicative cost early, while you still have options, not at the end.
- 04
Containment, removal and remediation
Affected areas isolated, unsalvageable materials removed, and water, smoke, soot or mould treated under controlled conditions until each area meets a defined standard.
- 05
Trades and reinstatement
Plumbing, electrical, painting and cabinetry coordinated by us, within the agreed scope. One contract, one contact.
- 06
Reporting throughout
Daily drying logs, equipment records, photographic progress and updates to whoever needs them.
Whether you claim is a separate decision. We document it either way.
Commercial excesses are large. On a meaningful share of the incidents we attend, the cost of the works sits close to — or below — the site's excess. In those cases, lodging a claim can cost the business more than the work itself, before any effect on the next renewal is considered.
That decision belongs to you and your broker. Our job is to make sure you can make it properly:
Scope and cost early
So the decision is an informed one.
Documentation prepared to insurance standard from the first hour
Whether a claim is lodged or not.
A complete file either way
Usable for a claim, an internal cost recovery, a landlord or tenant discussion, or nothing at all.
If a claim is the right path, your insurer, adjuster and builder receive a file already in the format they work in. If it isn't, you've lost nothing by having it.
Backed by the industry bodies that set the bar.
The contact you give your commercial clients.
When a client calls about property damage, you're the first call — and you stay answerable for the outcome while the claim moves through insurers, assessors, adjusters, builders and restorers you don't directly control.
We're not asking to replace any part of that process. We're asking to be the name at the front of it.
For your client
A restoration team on site within 2–3 hours, damage stopped before it compounds, documentation prepared to insurance standard from the first hour.
For you
A client back operating faster, and a file that doesn't create problems later in the claim.
With the client's authority, we coordinate updates with everyone involved in the recovery.
We register your commercial clients' sites across Australia at no cost, and we pay no referral fees to anyone. This is a service you extend to your clients, not an arrangement between us.
Discuss support for your clientsPractical answers before you need us.
What's the situation?
An incident underway goes straight to our emergency line. Everything else goes to the commercial team. Choose below and we'll respond accordingly.